Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Honeoye Falls, New York Insurance Agent

John Hefferon

John Hefferon

John is a Principal Agent at Southern Hills Insurance Agency. He grew up in the Pittsford Mendon area and now he and his wife, Kelly, divide their time between homes in Honeoye Falls and Spencerport. John attended college locally and earned degrees in both Marketing and Organizational Management. One of his most personally rewarding accomplishments is nearing his 20th year as a Certified Insurance Counselor.

John spent most of the past 20 years in the insurance industry. He has managed many of the regions in New York State as a District Manager for Erie Insurance. His many years of experience have made John well versed in personal, commercial and specialty markets. In his second year as part of the Southern Hills Insurance Agency, John has embraced his community of Honeoye Falls, Mendon and all of greater Rochester.

He looks forward to many more years of serving his community; helping families and businesses confidently protect themselves with proper insurance coverage.

March 14th, 2018 by Southern Hills Insurance Agency, Inc.

Denise Schwan

Licensed Agent

Denise started with the agency in July of 2013. Denise is from the Avon/Livonia area and a graduate of SUNY Geneseo with a degree in Business Management and Finance. After several years in retail management and in the role of District Sales Manager, Denise was ready for a new endeavor. Her background and beaming personality made her a perfect fit for the agency. In September of 2013, she gained her Property and Casualty License and is now very proficient in handling personal and commercial insurance for new and existing clients.

March 14th, 2018 by Southern Hills Insurance Agency, Inc.

Christine Broomfield

Licensed Agent

Christine started with the agency in July of 2012 and became licensed in June of 2014. She is a graduate of St. Bonaventure and local resident of the Honeoye Falls area. Christine’s background is in retail sales, inventory and management. With great enthusiasm Christine assists our customers with auto and homeowners insurance quotes, policy changes and billing questions. We consider Christine our licensed customer service expert.

March 14th, 2018 by Southern Hills Insurance Agency, Inc.
Stephanie Toomey

Stephanie Toomey

Customer Service Representative

Stephanie started with the Agency in 2017. She will most likely be your first point of contact at Southern Hills. She has several years experience in Customer Service and can handle just about any question or concern you may have. Stephanie is eager to assist current policyholders as well as welcoming new clients to the agency with her positive energy. In addition, Stephanie keeps Southern Hills connected to our clients through social media and by finding new ways we can interact with our community. Feel free to contact her with any awesome local news we should be sharing!

March 14th, 2018 by Southern Hills Insurance Agency, Inc.
Honeoye Falls Insurance Agent

Fiona Swaenepoel

Licensed Agent

Fiona Swaenepoel is a Licensed Agent for Southern Hills Insurance Agency, Inc. After graduating from State University of New York at Fredonia in Business Management and a few years in retail as a Store Manager, she started in the insurance industry in February of 1998.

Fiona is a licensed agent and broker of property and casualty insurance in New York. She has held various roles in the industry including: Senior Sales Producer, Training Analyst, and Area Sales Manager. Her insurance experience has been in the corporate setting, as well as with exclusive and independent agencies. Fiona opened Southern Hills Insurance Agency, Inc. in 2009 and specializes in auto, home, excess liability, and business insurance.

March 14th, 2018 by Southern Hills Insurance Agency, Inc.
March 14th, 2018 by Southern Hills Insurance Agency, Inc.